The AccessMonk Blog
Remote support, security, and MSP growth
Engineering deep-dives, security thinking, and practical playbooks for the teams running AccessMonk in the field.
Why we built true end-to-end encryption into every session
Most remote support tools decrypt your session at the relay. We took a harder path so even we can never see a frame of your screen.
Dana Whitfield
June 4, 2026 · 8 min read
MSPConcurrent vs. per-seat pricing: what MSPs actually pay
A breakdown of how concurrent-technician billing compares to legacy per-seat models — with real numbers from a 12-person help desk.
Marcus Lee
May 28, 2026 · 6 min read
ProductDeploying the unattended agent at scale with your RMM
Silent-install packages, group policy, and health signals — a practical guide to rolling AccessMonk out across thousands of endpoints.
Priya Nair
May 19, 2026 · 5 min read
GuidesAdaptive bitrate: keeping sessions smooth on bad networks
How our streaming pipeline measures latency and packet loss in real time to hold a responsive session on a congested connection.
Sam Okafor
May 11, 2026 · 7 min read
SecurityPasskeys are the new baseline for support tools
SMS codes are not enough. Why we made phishing-resistant passkeys and MFA mandatory across every AccessMonk account.
Dana Whitfield
May 2, 2026 · 4 min read
ProductDesigning a console that mirrors how MSPs work
Three tiers, company switchers, and device groups — the product decisions behind managing many client companies from one place.
Priya Nair
April 24, 2026 · 6 min read
SecurityWhat a SOC 2 Type II audit actually proves
Compliance badges get thrown around loosely. Here is what our audit covers, what it does not, and the questions to ask any vendor.
Marcus Lee
April 15, 2026 · 9 min read
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