Terms of Service

These Terms of Service (the “Terms”) are a contract between you and [Legal Entity Name] (“AccessMonk,” “we,” “us”) and govern your access to and use of AccessMonk’s software, websites, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and any organization you represent, and you confirm you have authority to do so. If you do not agree, do not use the Service.

You are responsible for safeguarding your credentials and for all activity under your account. Multi-factor authentication is mandatory for every user. You must give accurate registration information and promptly notify us of any unauthorized access or security incident affecting your account.

Administrators are responsible for configuring roles, device-group permissions, and access settings appropriately for their organization, and for managing the users they invite.

You may use the Service only to support and access devices that you own or are lawfully authorized to access. You are responsible for obtaining any authorization and consent required by law before enrolling or connecting to a device, including for unattended access.

You agree not to use the Service to:

• gain unauthorized access to any system or data;
• distribute malware or carry out unlawful surveillance;
• infringe others’ rights or violate any applicable law; or
• interfere with or attempt to circumvent the Service’s security.

We may suspend access where we reasonably believe the Service is being used in breach of this section.

Our handling of personal information is described in our Privacy Policy. Where we process personal information on your behalf as part of providing the Service, our Data Processing Agreement applies and forms part of these Terms. You retain responsibility for the lawfulness of the data you process through the Service.

Paid plans are billed on a monthly or annual basis as described at sign-up. Fees are charged in advance and are non-refundable except where required by law. Free trials, where offered, convert to a paid subscription at the end of the trial using the payment method on file unless you cancel before then; we will have collected that payment method up front. You can change or cancel your plan at any time, with changes taking effect at the end of the current billing period. Taxes are your responsibility where applicable.

We work to keep the Service reliable, but it is provided on an “as available” basis. We may perform maintenance, and we may update, add, or remove features over time. We will communicate material changes that adversely affect your use in advance where practical.

The Service, including its software, design, and content, is owned by AccessMonk and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service except as permitted by law. Feedback you send us may be used to improve the Service without obligation to you.

Except as expressly stated and to the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, AccessMonk is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless AccessMonk from claims, losses, and expenses (including reasonable legal fees) arising out of your use of the Service in breach of these Terms or applicable law, including any claim that you accessed a device or processed data without proper authorization or consent.

You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms or where required by law. On termination, your right to use the Service ends and we will handle your data in accordance with our Privacy Policy and Data Processing Agreement, including deletion within the periods described there. Provisions that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

These Terms are governed by the laws of the Province of [Province] and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts located in [Province], Canada, for any dispute arising out of or relating to the Service or these Terms, except where applicable law gives you the right to bring proceedings elsewhere.

We may update these Terms from time to time. We will post the revised version with a new “last updated” date and, for material changes, provide additional notice where practical. Continuing to use the Service after changes take effect means you accept the revised Terms.

Questions about these Terms can be sent to legal@accessmonk.com, or by mail to [Legal Entity Name], [Registered Address], [Province], Canada.